Frequently asked questions
Where do you deliver?
We ship to the Netherlands, Belgium, Germany and throughout several countries in Europe.
What are the shipping costs?
Netherlands: Tracked parcel via DHL or PostNL €6,95 | free from €100,-
Belgium: tracked parcel €10,95 | free from €130,-
Germany: tracked parcel €11,95 | free from €130,-
Europe: tracked parcel €14,95.
When will my order be delivered?
Orders are dispatched within 1 to 3 working days. During public holidays or circumstances beyond our control, delivery may take longer.
Can I return my order?
You register your return within 14 days of receipt via the returns portal. After registering, you have a further 14 days to send the item back. This applies to all items, including sale. A return that is not registered within 14 days of receipt cannot be accepted.
How do I start a return?
All information can be found on our shipping & returns page.
What about sizing?
Part of the collection works with combined sizing like S/M, M/L or one size. This relates to our deadstock approach. Not sure about your size? Send us a message, we’re happy to help.
How can I contact you?
Via info@maison-dion.com. We respond within two working days.